Home / News / Former AT&T employees say they were pressured to use questionable tactics to sell DirecTV Now

Former AT&T employees say they were pressured to use questionable tactics to sell DirecTV Now

AT&T is in scorching water. Some present and previous workers of the country’s 2d biggest provider say that they had been stressed to make use of unethical gross sales ways to promote subscriptions to AT&T’s DirecTV Now streaming provider. Probably the most strategies utilized by AT&T reps used to be to vow shoppers that in the event that they signed up for a tribulation, the reps would ensure that the provider used to be cancelled earlier than the trial ended. This used to be in opposition to AT&T coverage, despite the fact that the corporate did not anything to deter it in accordance to people who spoke up.

Some reps would overlook to cancel trial subscriptions in spite of the guarantees they made. Many unfortunate shoppers would finally end up getting billed $35 a month for so long as seven months earlier than knowing that they had been overpaying. Or even worse, all through instances when AT&T used to be working $10 promotions for DirecTV Now, some reps used shoppers’ bank cards to begin as many as 3 trials at one time.

A number of AT&T shoppers had been tricked into signing up for a tribulation subscription for DirecTV Now through being advised a couple of faux, made up price they must pay when buying a brand new telephone. The rep would inform the buyer that the price might be waived if the buyer signed up for the trial. One worker who ended up fired, printed how his supervisor used the worker’s iPad to create a pretend e-mail account, which used to be used for a tribulation DirecTV Now subscription. 

AT&T’s most sensible salesman in Hawaii for 2 years, Abraham Buonya, used to be fired previous this month through the provider for falsifying data and for violating the corporate’s code of commercial habits. He says, “Those shoppers are seeing fees on their statements that they have got no clue what it’s, however managers are forcing us to do it as a result of they want to meet their quotas.” He famous that regardless of how impossible his retailer’s goal used to be for a given month, the determine can be met. “The managers mainly inspired us and knowledgeable us of methods to manipulate gross sales,” Buonya said.

The selection of shoppers that every retailer signed up for the DirecTV streaming provider is necessary for managers as a result of all corporate shops are competing in opposition to every different and those gross sales are one of the crucial metrics utilized in figuring out retailer scores. Hawaii had one of the most perfect DirecTV Now gross sales at one time, and a present AT&T worker stated that 90% of  DirecTV Now gross sales accomplished all through that length had been made unethically. This worker additionally recommends that AT&T shoppers test their statements. “I don’t have any doubt that there are nonetheless other folks which are being charged,” he stated.

AT&T says that within the circumstances the place shoppers needed to pay for the DirecTV Now provider, it reversed the fees. However in the event you do locate some unexplained fees in your AT&T bill, you will have to get involved with the corporate straight away.

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